Partner Resources: Managing Difficulties With Riders | Uber Support | Uber
While most trips will be hassle-free, you might encounter challenging situations while driving. Here are some suggestions on how to respond:
If riders are difficult
Remember that your emotions and responses are key to preventing the situation from escalating
Uber’s community guidelines call for mutual respect. Unruly riders should be reported
Use the app to notify Uber about the situation. The 24/7 global support team will review your feedback and take appropriate action, which can include removing a rider’s access to Uber
If you feel uncomfortable or unsafe, you can end the ride at any time
In an emergency situation, always call 911 first. Then, when it is safe, report the incident to Uber
Uber driver-partner resources:
Safety for drivers on Uber: https://www.uber.com/drive/safety/
5 ways to contact Uber: https://www.uber.com/info/5-ways-to-c...
Uber’s Community Guidelines: https://help.uber.com/h/84ab139b-6cb2...
Learn more: http://www.uber.com/?utm_source=youtu...
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Partner Resources: Managing Difficulties With Riders | Uber Support | Uber
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