How to train your Voice AI Agent on Company knowledge (Vapi Tutorial)
In this video, I’ll show you exactly how to train your Voice AI agent using company-specific knowledge inside of Vapi.
Whether you're building for customer support, real estate, or hospitality, knowing how to properly integrate knowledge is key to reducing hallucinations, improving response quality, and lowering costs.
🔍 We’ll walk through 3 main methods of knowledge integration:
Adding knowledge directly to the system prompt
Using uploaded files in the assistant settings
Creating and connecting a tool-based knowledge retrieval system (our recommended method)
You’ll learn:
Which methods to avoid and why
How to upload and structure your knowledge base
How to create tools for smarter, dynamic retrieval
Bonus: Advanced setup using Make.com & vector databases for custom workflows
This is a must-watch if you're serious about building high-quality, efficient Voice AI agents with Vapi.
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