Codux: How to get ready for AI success?
The Provocation. Address the "IT vs. Business" friction. Stop the hype train of massive, IT-led transformation projects that ignore the business reality.
"If you are currently planning a massive, AI-driven, Omnichannel project driven solely by your IT department... stop. The harsh reality? Most of those projects fail. And usually, it's because you’re trying to run a marathon before you’ve even learned to walk."
"Everyone wants to be here [Points to Level 5: Multi-Agent Orchestration]. But when we audit companies in Belgium, most are actually here [Points to Level 0/1]. They want AI agents, but they don't even have their basic data structured."
"You can't fix that with code. Success is 70% about your People and Processes, and only 20% about the Tech. If you skip the people part, you don't get a smart assistant; you get hallucinating chatbots."
"So forget the multi-agent hype for a second. There are things AI can do for you right now: help your agents find answers faster, transcribe and summarize calls so they can focus on the customer, run sentiment analysis across every interaction instead of relying on a survey that 7% of people fill in. You don't need a sci-fi setup for any of that."
Shift the mindset from "Cost Saving" to "Revenue Generating."
"And stop thinking of AI just as a cost-cutter. If you do this right, your service becomes your best sales channel. Because nobody knows your customer better than the person solving their problems."
"Not sure where to start? That's usually the best time to talk."