Annual Summary Bulletin
In this video, I explain how to download your Annual Summary Bulletin on the NGomna app and on the Ebulletin website, and how to resolve the problem of forgotten password. I look forward to your comments and questions.
Subscribe to my channel: / @digi-world5245
The Technical team also wishes to inform the public that iPhone users can
also download "nGomna" application from the link below:
https://apps.apple.com/us/app/ngomna/...
Previous videos on the Pay slip:
video1: • Bulletin de solde en ligne # Online Payslip
video2: • Online PaySlip #Bulletin de Solde/Mot de p...
Video 3: • Online PaySlip #Bulletin de Solde/Mot de p...
Dear nGomna User,
We've noticed that you're experiencing various issues with our
nGomna app. Here's how to resolve these issues:
1. Uninstalled app / Account reset issues /
Switching phones and seeing a message telling you that you already have an account. You've uninstalled the app from your smartphone, you're having trouble resetting your account, you've changed phones, and a message appears on your screen telling you that you already have an account, which is preventing you from accessing the NGomna app. To resolve your issue, please send us your employee number, balance sheet, and a photo of your national identity card (front and back) via WhatsApp to 650 78 03 47. This will allow us to verify your account and ensure that you are the owner. This will allow us to reset it and allow you to revalidate the authentication process as quickly as possible.
2. Problem receiving notifications
You are not receiving notifications, for example, about your balance sheet statuses.
This is likely because you are using an outdated version of
nGomna. To resolve this issue, we recommend updating
your app. The nGomna update is available and can be downloaded from the Play Store via the following link: https://play.google.com/store/apps/de... (Note: Do not uninstall).
3. For any other issues
If you encounter other difficulties not listed above, be sure to update your app from the Play Store via this link:
https://play.google.com/store/apps/de... (Note: Do not uninstall). The update may resolve the issue.
However, if the problem persists, please contact us and provide us with
extensive information about the nature of the problem. For example, take a screenshot of the interface where the problem occurs and send it to us, copy the error message(s) that appear and share them with us, or describe how the app is behaving. NB: Report cards prior to 2023 are not yet available and downloadable on the platform. You will be notified of their availability in due course.
We remain at your disposal for any further assistance and thank you for your trust in our platform.
Tel: 650 78 03 47
Email: [email protected]
Digi World
KENFACK ZEUKENG ULRICH