Expanding the Channel with BPO: Insights from John Coulter
In this episode of the Channel 2.0 Podcast, we sit down with John Coulter, VP of Sales at Five Star Call Centers, to explore the growing role of Business Process Outsourcing (BPO) in the channel. John shares his journey from Wells Fargo to Five Star, the unique value BPO brings to trusted advisors and their clients, and how Al is shaping the future of customer experience.
Discover how BPO can help organizations reduce costs, augment staffing, and tackle challenges like attrition and training. Whether you're a trusted advisor, channel manager, or supplier, this conversation is packed with insights on leveraging BPO as a tool for success in the evolving channel landscape.
Tune in to learn how trusted advisors can identify BPO opportunities, co-sell effectively, and bring value to their clients through innovative solutions.