HELP ME PLEASE MACBOOK WILL NOT GET PAST THE START UP SCREEN.
THIS IS MY 10 YR OLD DAUGHTERS LAPTOP. SHE PUT A PASSWORD AND FORGOT IT. SO I DID THE POWER UP AND OPENED COMMAND PROMP THING AND PUT ALL THE COMMANDS TO CREATE A NEW ADMIN ACCOUNT IN ORDER TO TAKE OFF HER PASSWORD SO SHE CAN USE THE LAPTOP AGAIN BUT IT JUST KEEPS GOING TO THE NEW OUT OF BOX WELCOME SCREEN. I PUT MY INFO LIKE 10 TIMES AND WHEN IT SHOWS ITS CREATING A NEW ACCOUNT. IT JUST GOES BACK TO THE NEW OUT OF BOX WELCOME SCREEN AND WONT LET ME GET PAST IT. WHAT CAN I DO. HELP ME PLEASE. ID REALLY APPERICATE IT. THANK YOU.