Barrachd uses SysAid's "user-friendly End-User Portal" to support top clients
https://www.sysaid.com/help-desk-soft...
Paul Bierman has been using SysAid for 6 years and is responsible for adopting it into two separate companies due to its "value for money and ease-of-use". SysAid enables Barrachd to provide solid support for its Cognos customers. "Our customers find that they can easily input the information that they need to give us... and equally, we can set up the right mandatory fields, and extract the right information we need from our customers about their problem." Paul tells how Barrachd has also benefitted from having a stable Cloud solution that removes the "worry" of upgrades or new releases.