Jessa Anderson, ServiceNow - UX Research Rundown
While many researchers are only now dipping their toes into the world of AI, Jessa Anderson has been doing UXR on the technology for half a decade.
At ServiceNow she leads a team focused on how to appropriately integrate AI technologies into the workflow tools that ServiceNow builds for its many large customers like Lowe's, KraftHeinz, and Siemens.
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01:23 How did you get into AI and UX research?
04:23 Where have you conducted research on AI, and how have you leveraged AI in your work?
06:08 How does researching AI differ from other UX research?
09:38 Have you experienced pushback when you propose limits on implementing AI in products?
12:36 Does AI bring UX researchers to the table in a different way?
15:49 How would you characterize the different use cases for AI and what tools are available to UX researchers?
19:22 Are XR researchers resistant to AI because they see it as a threat to their jobs?
24:35 How do you see AI impacting your role in the future?
26:19 In your role as a UX researcher, what tasks would you like AI to take away from you?
31:15 Could LLMs be used to summarize qual data, making it more quantifiable?
33:51 Why is it worth dedicating your life to AI UX research?