Stop Using Email: Migrate to Jira Service Portal in 3 Easy Steps
We set up tons of portals, and we can also help with yours. Consult your JSM for free 🔗 https://bit.ly/3SwnWf7
What if you could save over 100 hours of support work per week, just by changing how your Jira portal is set up?
This is exactly what we did for one of our clients using Jira Service Management. In this video, I break down:
The hidden cost of email-based support
Why most customers don’t use your Jira portal (and how to fix that)
A 3-step migration framework that boosts adoption without pushback
We helped teams shift from chaotic inboxes to streamlined Jira Service portals - improving user experience, accelerating request resolution, and cutting agent workload in half.
Whether you're managing IT service requests, HR inquiries, or internal operations, this portal-first approach can transform your support process.
👀 What is next? Explore other JSM videos on our channel.
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Chapters 📍
0:00 Improving Support Portal Adoption and Customer Satisfaction
4:19 Enhancing User Experience in Portal Design
5:49 Improving User Experience and Training in Portal Adoption
7:23 Adopting and Transitioning Customers from E-mail to Portal Use
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