Internal vs External Knowledge Base: Which Do You Need?
What type of knowledge base software does your company need? That depends on who you want to support. Discover the differences between an internal knowledge base and an external knowledge base with this introductory video.
VIDEO CONTENTS
0:00 Intro
0:17 Defining internal vs. external knowledge bases
0:57 What do you include in your knowledge base?
1:31 How do they help your company?
2:01 Can you use both?
2:22 Conclusion
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The Ultimate Guide to Knowledge Base Software: https://www.screensteps.com/knowledge...
ABOUT SCREENSTEPS
ScreenSteps is a knowledge transfer solution. We provide knowledge base software services as well as consulting services to coach companies on how to better manage their knowledge. Learn more at: https://www.screensteps.com
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