Conversational Interfaces Academy: Add custom intents to Issue Auto Resolution for Virtual Agent
Join Victor as he shares how to use the Issue auto-resolution (IAR) feature with Virtual Agent to automatically deflect Incident tickets without human involvement. He also shows how you can expand IAR's capabilities to add new custom intents for it to handle.
We are live every other Tuesday at 8:30 AM Pacific Time. Check out the Conversational Interfaces Academy page to register and for more information! https://bit.ly/virtualagentacademy
Introduction: 0:00
IAR Overview: 1:56
Add custom intent to IAR demo: 5:50
End result demo: 24:33
Q&A: 28:02
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