The Call. A Documentary Film
In 2025, Kazakhstani citizens lost more than 29 billion tenge to online fraudsters. Over 14,000 cases were reported — and the number keeps growing. Fake online purchases, fraudulent loans, identity theft — the schemes differ, but the outcome is the same: thousands of people end up penniless or saddled with millions in debt.
The elderly are especially vulnerable. Limited digital literacy, trustfulness, and the clever tricks of swindlers make them easy prey. On the other end of the line, callers introduce themselves as “bank employees,” “mobile operators,” “the energy center,” “the post office,” or even “the KNB.” Despite cybersecurity awareness campaigns, scammers keep inventing new scenarios and skillfully exploit people’s trust.
How to protect yourself?
— Never follow “phone instructions” from people claiming to be bank staff, telecom operators, or the police. Real special operations are never conducted over the phone.
— Don’t trust calls from unknown numbers and never disclose SMS codes. If in doubt, hang up and call the bank’s call center yourself.
— Never share the code from 1414. If you already did — immediately change your eGov passwords and enable the credit-blocking option.
— Don’t install apps at the request of strangers: that’s how criminals gain full access to your phone.
— Don’t click suspicious links and don’t transfer money to “insurance boxes” or “secure accounts” — these services simply don’t exist.
If you’ve already fallen victim:
Immediately stop all communication with the fraudsters and halt any transfers. Call your bank’s call center: block your cards and cancel transactions. Save all evidence — chats, screenshots, statements. And report to the police right away by dialing 102.
Our new documentary film searches for answers: why are we so vulnerable, and what can truly protect us?
Watch it yourself, and make sure to show it to your parents and loved ones.