Service Operations Management-Revision session by Prof G V Subba Rao
G V Subba Rao, an Eminent Professor and an accomplished Banker provides a Bird’s Eye View of the “Service Operations Management-SOM” focusing on what is distinctive about Services operations management what its responsibilities are and why it is so important, its multiple perspectives, and the challenges faced by service operations managers.
Though this Video of revision-Capsule is meant for his MBA and Engineering Students, whom he has been teaching SOM, it provides useful ideas to all professionals, including IT & Manufacturing, who offer various Pre and Post-sales of products & services.
Over 20 live cases of top fortune 500 companies encompassing contemporary practices & procedures, benchmarking, how to map customers’ value stream experiences, TQM, SOP, Supply Chain Management, Six Sigma, Kaizen JIT, etc. were thoroughly analyzed during the course of 25 hours duration.
I am grateful to the Viewers of my several Videos on various subjects posted on YOUTUBE for their encouragement.
Seeking your continued blessings.
Prof. GVS Rao