Introduction to disputes
In this video, you'll learn what disputes are, how transactions are disputed, and the different stages of a chargeback resolution.
Paystack allows businesses to accept online payments from anyone, anywhere in the world. Find out more at https://paystack.com
To learn more about how to resolve disputes, check out this series of Paystack helpdesk articles: https://paystack.zendesk.com/hc/en-us...
If you have any questions about managing disputes, kindly reach out to us at https://airtable.com/shrrWXqxWgk9gVz61
Chapters
0:00 - Welcome to the Paystack video series on disputes
0:50 - What’s a dispute?
1:14 - Why customers raise disputes
2:20 - The two main types of disputes
2:32 - What’s a chargeback?
2:57 - What’s a fraud claim?
3:25 - The distinction between fraud claims and chargebacks
4:11 - The three stages of chargebacks
7:38 - How do you know you’ve received a pre-arbitration chargeback?
8:33 - How transactions are disputed
9:15 - Timeline to respond to dispute claims
11:07 - What happens when you don’t respond to a dispute claim within the timeline
11:25 - Conclusion
The video is the first in a 4-part series from Paystack on how you can effectively manage dispute claims on your business.
The next video in this series: How Disputes Affect Your Business - • How disputes affect your business
Other videos in this series:
How to Manage Disputes on Your Paystack Business - • How to manage disputes on your business
How to Reduce Disputes on Your Business - • How to reduce disputes on your Paystack bu...