Customer Support Agent With Gmail and Zapier AI
Build AI-powered workflows for business operations https://www.aimsconsulting.in/contact-us
In this video, we build an AI-enabled customer support management system in Zapier using Google sheets, Gmail, Slack.
The customer support ai agent automates:
Customer support ticket creation
Customer complaint prioritization
First-response drafting
The customer care team is continuously notified through Slack with customer details, issue summaries, sentiment analysis, suggested responses, and direct links to the original conversation.
This workflow gives early-stage companies the benefit of building a customer support system without investing in dedicated helpdesk software like Zendesk or Freshdesk.
At AIMS Consulting Services, we help B2B businesses improve their outbound sales performance through the strategic implementation of AI and automation technology.
Chapters:
00:00 Who is this workflow for
00:35 What this workflow will enable
00:53 Defining the source of data for customer queries
03:37 splitting the customer queries in different paths
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