What Does the Future Look Like for ITSM? [Webinar with Glenn O'Donnell]
https://www.sysaid.com/
There’s a lot of hype around the future of IT service management (ITSM) and whether or not it can survive in a dramatically changing technological and business environment. In this webinar, we speak with VP & Research Director Glenn O’Donnell from Forrester Research, who sets the record straight. Discover: the truth about Cloud, the reality of Shadow IT, the value of DevOps, the speed of change, and the pitfalls of ITIL.