Does Microsoft Teams Phone have Call Center Features
Your company is in the market for a new phone system and you’re looking into Microsoft Teams Phone, but you’re not sure if Teams has call center features.
In this video, I’ll explain the call center features Teams Phone has, and the features it lacks.
Want my recommendations on the best Teams Phone calling plan providers? Ask me today.
[email protected]
714.593.0011
Video Chapter -
00:00 Does Teams Phone have Call Center Features?
02:29 Yes, but Teams lacks a lot
02:48 Teams can queue calls
03:32 Teams has basic reporting
04:29 What Teams Phone lacks
04:38 Real Time Analytics
04:56 Deep Analytics
05:11 Omnichannel
05:36 Barge/Whisper
05:50 AI
06:16 IVR with Data Dips
06:29 IVA
06:38 Queued Call Back
06:50 Wallboards
07:04 QA – Automatic Scoring
07:46 Which Teams Phone calling plan providers are the best?
09:32 Browse the best Teams Phone calling plan providers
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About me (Mike) & AeroCom:
My name is Mike Smith, and I founded AeroCom, Inc. in 2003. Since then, AeroCom has grown to become one of the largest and longest-standing business telecom and cloud sales partners in the U.S. I've helped thousands of IT departments make better technology decisions in a fraction of the time, and I'm excited to do the same for your organization.
Services:
Technology design and optimization
Vendor selection
Areas of Expertise:
Cloud Phone Systems
Cloud Call/Contact Center Software
Cloud Infrastructure & Storage
Cybersecurity as a Service
SD-WAN and SASE
Business Internet Access
Contact me today for my recommendations on the technology your company needs:
(714) 593-0011 or [email protected]
Visit us at: http://www.aerocominc.com
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