ITIL 4 Key Topics: User, Customer and Sponsor - Good e-Learning (ITIL 4 certification)
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A User is defined as a person who uses services. Users do not have influence over which supplier is chosen, or the terms of the contract. A Customer is defined as a person who defines the requirements for a service and takes responsibility for the outcomes of service consumption.
Good e-Learning’s market-leading ITIL 4 online training courses are designed to provide students with a practical understanding of how ITIL works, as well as the benefits it offers and how it can be applied in practice.
Good e-Learning is an award-winning online training provider with a diverse range of fully accredited certification courses. We work with subject matter experts to deliver courses that offer practical insight into applying world-class frameworks. We also provide several engaging training assets to prepare students for certification exams, including knowledge checks, practice exam simulators, and even downloadable resources for studying offline. Students can access our courses via the free Go.Learn app, and our support team is fully qualified to answer questions on course content. Once a student is ready, they can also contact us to receive a FREE exam voucher, along with FREE resits via Exam Pledge.
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