WebRTC at American Express - Kris Hopkins
Kris Hopkins of CafeX talks about how American Express is using WebRTC for its premium black card members at the WebRTC Boston Meetup. Kris provides a live demo showing how the technology can be used to give customers live access to an agent on video and how the agent can co-browse to facilitate the interaction.
Slides and more info: http://goo.gl/UvbI27