Speech2Text and amoCRM Integration: Automatic Call Transcription and AI Analytics
In this video, we explore how the Speech2Text service can improve sales team performance and increase business profits without the need for strict manual employee monitoring. Using a dedicated widget for amoCRM, you can automatically transcribe all audio conversations with clients. AI assistants analyze the content of the conversation, answer pre-set questions, and provide structured summaries of the conversation. All collected information is systematized: calls are automatically tagged for quick search within the system, and the summary data can be exported to a convenient Excel spreadsheet.
In this detailed overview, we walk you through the process of connecting the widget via Amo Market and its initial setup step-by-step. You'll learn how to filter out short calls from answering machines to avoid using up your call limits, as well as how to configure transcription only for specific managers or deal stages.
The video also demonstrates working with 11 pre-configured AI assistants, prompt editing, and integrating analysis results directly into the deal card for instant access to information. To test the functionality, the free plan offers 30 minutes of transcription per day for 2 months.
Connect to the Speech2Text service: speech2text.ru
Timecodes:
00:00:00 - Introduction: Why you need in-depth call analysis in your CRM system
00:01:33 - How the integration works: From audio dialogue to AI analysis
00:02:01 - Connecting the Speech2Text widget to Amo Market
00:02:28 - Basic transcription settings and answering machine filtering
00:02:56 - Setting up AI assistants, instructions, and prompts
00:03:59 - Tagging conversations for quick classification
00:04:51 - Exporting data to Excel and report structure
00:05:45 - Accessing transcription and assistants within a card deals
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