I Sucked At This For 25 Years As An Engineer: Communication Tips
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Timestamps:
0:00 - Most engineers suck at communication
0:49 - 1. Learn the art of saying no
1:53 - 2. Use tentative language
3:35 - 3. Make people feel heard
5:10 - 4. The proper way to say thank you
6:12 - 5. Use the right medium
7:45 - 6. Advance the conversation
8:43 - 7. Know your audience
9:31 - 8. Communicate with structure
10:38 - An exercise in empathy