How to improve contact center interactions with AI? |Convin
How to improve contact center interactions with AI? | Improve contact center with AI | Contact center AI work | Transform your contact center with AI |AI trends in contact center
In today's episode of Convin Conversation Thomas Siebert, Thomas is the director of national sales at Finish aster. He also is a Customer Care CX Executive with expertise in deep operations and strategy building in contact centers and BPOs. He is a call center expert and consultant with over 15 years of experience.
Today, Thomas has joined us to talk about ‘’How to improve contact center interactions with AI?
We discussed
✅How did his career start off? And what is it that he is working on currently?
✅How has the transition been in his experience in CX in the contact center space?
✅What are the top three problems in CX in contact centers? And how can these be tackled effectively?
✅How have intelligent tools affected:
A. Employee performance
B. Personalization for customers
C. Automation and efficiency.
✅Which intelligent tools are a must to have in any contact center?
✅How does AI deliver better CX in contact center interactions?
✅Reading recommendations for the audience?
Tune in now!
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