1️⃣ Factory Reset (Hard Reset)
If the phone is locked or hanging, you can try a hard reset.
Steps:
Power off the phone.
Press Volume Up + Power button together.
When the Recovery Mode appears, release the buttons.
Select Wipe Data / Factory Reset.
Confirm and reboot the phone.
This will remove screen lock and fix software issues.
2️⃣ Unlock Code
For network lock or user lock, technicians usually use mobile service tools such as:
Pandora Box Tool
UMT Pro Tool
DFT Pro Tool
Basic steps:
Connect the phone to PC with USB cable.
Install USB drivers.
Open the tool and select the chipset (MTK / SPD).
Click Read Codes / Unlock.
3️⃣ IMEI Repair
If IMEI is null or invalid, technicians normally do:
Open the servicing tool.
Select IMEI Repair / Write IMEI.
Enter the original IMEI number (from phone box or label).
Click Write and reboot the phone.
⚠️ Always use the original IMEI number printed on the device.
4️⃣ Flash File Repair
Flashing fixes problems like:
Dead boot
Logo stuck
System crash
Steps:
Download the correct Callme 4G firmware / flash file.
Open a flashing tool such as SP Flash Tool (for MTK phones).
Load the scatter file.
Click Download.
Connect the powered-off phone to PC.
After flashing, the phone should start normally.
✅ Common Problems Fixed
Phone locked
IMEI null
Dead boot
Logo stuck
Software error