Azure DevOps + Zendesk Integration (2025): Complete Exalate Tutorial | Sync Tickets & Work Items
This video shows Exalate Classic.
For the latest version (Exalate Integration tutorials 2026)
• Exalate Integration Tutorials 2026 | Jira,...
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⚡ What's changed:
Unified management console (vs. node-based)
AI-assisted scripting with Aida
Script-based versioning & Rollback
Test Run to test integrations before hitting production
✅ What's the same:
Groovy scripting flexibility
Real-time bi-directional sync
Intra and Cross-company integration capability
Learn how to integrate Azure DevOps with Zendesk using Exalate in this comprehensive step-by-step tutorial.
This guide demonstrates how to set up bidirectional synchronization between Zendesk tickets and Azure DevOps work items, including custom fields, statuses, and comments.
What You'll Learn
In this tutorial, we cover:
• Setting up a Connection Azure DevOps and Zendesk integration
• Setting up connection modes and choosing script mode for maximum flexibility
• Creating your first synchronized ticket between platforms
• Configuring outgoing and incoming sync settings
• Using AI Assist to generate status mappings automatically
• Synchronizing custom fields (VIP, Account Manager, Team)
• Implementing bidirectional status synchronization
• Setting up automatic triggers for hands-free ticket syncing
• Testing real-time bidirectional sync functionality
Key Features Covered
✅ Script mode configuration with Groovy scripting
✅ Replica object concept and data consistency
✅ Custom field synchronization between platforms
✅ Status mapping (Open, Pending, Solved ↔ To Do, Doing, Done)
✅ Automatic trigger setup using filters and tags
✅ Real-time comment synchronization
✅ Bidirectional data flow management
Beyond the basics covered in this tutorial, Exalate supports:
• Attachment synchronization
• Priority field mapping
• Related links management
• Work item hierarchies
• Complex enterprise use cases
Perfect For
• DevOps teams managing work across multiple platforms
• IT support teams using Zendesk for customer tickets
• Development teams working in Azure DevOps
• Organizations requiring seamless cross-platform collaboration
• Teams looking to automate ticket synchronization
🔗 Useful Resources:
👉 Exalate Website: https://exalate.com/
👉 Documentation: https://docs.exalate.com/docs
👉 Integration Tutorials: • Exalate Classic Integration Tutorials (2025)
👉 Book a demo: https://bit.ly/47cKvfF
💬 Questions? Drop them in the comments below!
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