ManageEngine ServiceDesk Plus vs. Cherwell | A Cherwell Users' Guide to ITSM Platforms
In this video, I dive into ManageEngine and talk about some of its strong points, as well as some of the aspects that are DIFFERENT from what you'd expect having come from Cherwell.
Highlights include form customization and workflow automation.
Differences (not necessarily bad) include email monitoring and the way they approach the self-service portal.
Request a copy of our Cherwell Users' Guide to ITSM Platforms: https://synapsesoftware/com/itsm-guide
Watch all the companion videos: • Cherwell Users' Guide to ITSM Platforms
Join the Cortex Users Group: https://form.jotform.com/240359445460154
Send in feedback at https://cortex.canny.io
MORE INFORMATION ON CORTEX
Documentation: https://docs.thoughtcolony.com
Demo: https://archives-demo.thoughtcolony.com
Contact me: [email protected]
Schedule a time: https://cal.com/brian-parks/30min
Download a trial: https://releases.thoughtcolony.com
About Synapse Software: https://synapsesoftware.com