Master Customer Service Calls: results with NO anger
Anytime we have to call customer service, the thought of navigating insane button-press menus, voice-recognition bots that suck, being on hold for an hour, with the risk of not even having our issue resolved can make us just rather give up, so in this video, I want to show you how to master Customer Service calls for anger-free results.
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TIMELINE & LINKS 🔗
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Some of the links below are affiliate links. For example, as an Amazon Associate, I may earn a small commission from qualifying purchases at no extra cost to you!
0:00 - Intro
0:13 - Step 1 - Clarity of Goals
It's absolutely critical that before you even dial Customer Service, that you know, in no uncertain terms, exactly what your desired net-results are for the call.
0:30 - Step 2 - How to Get a Real Person
I am not sponsored or affiliated in any way to GetHuman, but they are my automatic first stop before making any customer service call:
🔗 https://gethuman.com
0:55 - Step 3 - Mitigate Frustration
LOL... I'm pushing it here, but in case you're after a good budget-friendly workout bench, I use the Adjustable Weight Bench by FlyBird, HOWEVER, I feel like this bench is too high up for anyone under 5'9" (175 cm)... but if you're interested...
🔗 FlyBird Weight Bench on Amazon: https://amzn.to/3qWy7j0
1:33 - Step 4 - Two Important Starters
These two steps are all about ensuring you're set up for knowing what to do in the event the call somehow gets disconnected, and also, to have a way to expedite future calls you may have to make if they are related to the issue you're calling for now. You're setting yourself up for success here, and this is also a great starter in effective communication in other areas too - to mitigate points of failure in future conversations.
2:29 - Step 5 - Communicate & Validate
We can't just assume people know what we need help with. Take the crystal clarity you have on your desired results from step one, and communicate them to the customer service rep. Then, verify that they can, indeed, help you with everything. Nothing's worse than spending time on the phone with a customer support person only to find out after a bunch of back-and-forth that they aren't even the right person/department to help you out.
3:08 - Step 6 - Confirm They Did Their Job
Even if it seems like they did what you needed, always ask to ensure, in no uncertain terms, that they did, indeed, do every single task on their end to yield the results you're after. The importance of doing this is because all of their calls are recorded, so in the event they claim they did everything, but after you get off the phone, whether it's an hour, a week, or a month later, you realize the issue wasn't fixed, you can have the confidence to call back and say, "listen back to my previous call" etc... that's a sure way to get a credit on your bill or other perk in exchange for wasting your time.
3:29 - Step 6.5 - If You Need to be Transferred
✅ Download the free Customer Service Call cheat sheet:
🔗 https://bit.ly/CustomerServiceCallGuide
3:57 - BONUS - For SUPER Important Calls
I am not sponsored, nor affiliated in any way to TapeACall... in fact, the app store shows that the ratings and reviews aren't very good, lol. I've just been using that app for years, and have had no issues personally. I'm sure there are a bunch of call-recording apps available.
4:27 - Step 7 - Initiate Self-Reminder
4:55 - Most Valuable Part of System
Being able to communicate effectively is one of the most valuable skills to have. Communication Skills are often the points of separation between success and failure in any undertaking. And one huge component of great communication is having the ability to remove emotion, or rather, over-the-top emotional reactivity from the conversation.
#CommunicationSkills #EffectiveCommunication #productivity
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Instagram: @mauricemoves / mauricemoves
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DISCLAIMERS:
Some of the links above have an affiliate code, if you purchase gear with these links I will receive a small commission at no additional cost to you.
Unless explicitly stated, this video was not paid for by outside persons or companies. This means that the content of this video and my opinions are 100% my own, and were not vetted or paid for by any third party.