Use
Variables have come a long way since the early days of ServiceNow. Here we learn how we can leverage variables from Catalog Items or Record Producers in #ServiceNow reporting, business rules, slas, notifications, and scripts.
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CHAPTERS
00:00 - All about ServiceNow Variables
01:34 - Reporting on/with ServiceNow variables
04:03 - Using ServiceNow variables in the conditions of business rules.
05:12 - Triggering SLAs based on values in ServiceNow variables
06:30 - Using ServiceNow variables in Notification conditions
07:24 - Using ServiceNow variables in scripts
09:03 - BONUS! Using ServiceNOw variables in Flow Designer