Panel Discussion: Startups’ Guide To Supercharging Customer Retention For 5-6x Returns
The Inc42-Netcore initiative recently held a panel discussion in Mumbai titled A Guide To Building A Successful Customer Retention Strategy. The session looked at many critical aspects, including:
Why customer retention is critical to business success: Cost savings, potential revenue growth associated with repeat customers and more
Understanding the importance of personalisation: Knowing the customers’ needs, preferences and behaviours to tailor the retention strategy and build strong relationships
Tips for building a successful customer retention strategy
Moderated by Sujatha Menon, associate director at PwC India, the panel discussion included Avadhoot Revankar, chief growth officer & business head at Netcore Cloud; Konark Gaur, CMO at the beauty and personal care D2C brand Pilgrim; and Saunak Ghosh, Senior VP & CMO at the insurtech startup Turtlemint.