Guests Cancellations - White Paper
How shall we deal with Guest Cancellation Policies?
Tell us your thoughts!
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The White Paper: https://tripscommunity.com/en/white-p...
Comment on Google Docs: https://tinyurl.com/tripswhitepaper
Comment in Linkedin: / tripscommunity
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From The White Paper:
Each market has different cancellation policies.
For example, a villa in Greece that in high season accepts a minimum of seven nights has different cancellation policies than the apartment in London which accepts 1 night stays.
We are therefore convinced that Hosts need to be able to choose their own policies based on the market and their own inclinations.
Ideally, the granularity of such policies should be maximum. But for usability and simplicity’s sake we believe a choice amongst a limited number of options to be more appropriate, for three reasons:
● Simplicity of communication for the Guest.
● Simplicity of management for the Host.
● Simplicity of development and maintenance of the platform.
An extremely versatile system often tends to become too complicated to use.
Based on our experience gained from years of booking platform development and property management, and the current market conditions indicating a trend towards greater flexibility, we have envisioned the following cancellation policies:
● Free: the Guest can cancel up to a day before without any penalty.
● Flexible: the Guest can cancel up to 7 days in advance with a full refund.
After this period the Guest gets a 50% refund.
● Strict: the Guest can cancel up to 7 days in advance with a 50% refund. No
refund for later cancellations.
For the following Strict-type policies there is a grace period:
from 0 to 48 hours after booking and if check-in is more than 14 days in the future (both conditions must apply), cancellation with a full refund is allowed.
Strict 30 days: the Guest can cancel up to 30 days in advance with a 50% refund. No refund for later cancellations.
● Strict 60 days: the Guest can cancel up to 60 days in advance with a 50% refund. No refund for later cancellations.
● Strict No Refunds: No refunds under any circumstances.
Long term
● Long term: this policy applies to all bookings of at least 28 nights. Cancellations before arrival: the Guest pays the first month. Cancellations during the stay: the Guest pays the following 30 days (or the whole stay if the stay is less than 30 days).
Given the growth of this trend and the need to allow adaptation to various markets, we consider it appropriate to give the Host more flexibility: they can change the 30 days to a lower or higher number on their listing
Continue: https://tinyurl.com/tripswhitepaper