Nowadays, AI applications and robots play an essential role in the professional workplace. However, while the use of technology helps human agents to improve their efficiency and productivity, it also has gradually replaced human positions. For instance, customer service agents and receptionists.
However, even though the worry is not baseless, it doesn’t mean we need to panic about the situation. Currently, AI applications and robots are mostly taking care of the labor-based and time-consuming jobs, and leaving the decision-driven and knowledge-based jobs to human agents, especially when the jobs are related to culture, creativity, and leadership.
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