Fix a Network Connection 2
Listen to simulation instructions
You are the IT administrator for a corporate network. You just received a phone call from Joshua. You were told that he couldn't connect to the Gigabit network from the Office2 computer, and he asked that you fix the issue as quickly as possible.
In this lab, your task is to complete the following:
Open the company's help desk ticketing system named Issue Trax.
Create a new ticket requesting help using the following information:
Summary: Cannot connect to the network
Description: Came in this morning and cannot access any network devices or the internet
Contact Info: Joshua - ext. 234
Device Info: Office2 Win11
Priority: High
Assignee: Joshua Anderson
Due Date: Today
Category: Network
From Office2, diagnose and correct the problem.
If necessary, replace any non-working parts with spare parts from the Workspace.
Do not replace working parts with parts from the Shelf.
You will know that you have solved the problem when the workstation can connect to the network and internet.
Add a comment to the ticket indicating that the ticket has been resolved.
Close the ticket.