KMI USB Connectivity Troubleshooting for Windows
How to troubleshoot USB MIDI hardware connection issues with Muse Kinetics (Keith McMillen) products.
We review how to test your USB ports using Device Manager.
Same troubleshooting guide but for Windows:
• KMI USB Connectivity Troubleshooting for M...
MIDI Monitor:
https://www.midimonitor.com/
Legacy SoftStep Firmware updates:
https://support.keithmcmillen.com/hc/...
SoftStep Bootloader Install:
• SoftStep2 Bootloader Update for Windows Tu...
Legacy 12 Step Firmware Updates:
https://support.keithmcmillen.com/hc/...
12 Step Bootloader Install:
• 12 Step Bootloader Install Windows
Submit a support ticket:
https://support.musekinetics.com/
00:00 Connectivity Troubleshooting for Windows
00:39 Open Device Manager
01:22 Connecting a "dead" SoftStep
01:44 Try powering up from the "Expander" port
04:22 Check if the device appears in the Device Manager
05:22 Verify that the USB cable is working to send power and data
06:25 Example of a successful connection to Device Manager
07:32 Connecting to the Editor software
08:00 "Best practices" for installing the Editor on Windows
09:23 Windows MIDI Device Limitations
11:27 Troubleshoot Connection utility
12:57 Using the Editor Debug Console
14:45 Using the Windows Event Viewer