1. What is ITIL | ITSM | IT service | Define ITIL | ITIL Tutorial Basics
This video explains about what is ITIL, benefits of ITIL, ITSM, IT service delivery and the link among all of them.
IT services refers to the application of business and technical expertise to enable organizations in the creation, management and optimization of or access to information and business processes.
IT service management which is also known as IT S M, refers to the whole activities directed by policies, organized and structured in processes and supporting procedures that are performed by an organization to plan, design, deliver, operate and control information technology services offered to customers.
The goal of every IT Service Management framework is to ensure that the right processes, people, and technology are in place so that the organization can meet its business goals.
Some of the popular IT service management framework are, ITIL, COBIT, Microsoft Operational Framework which is called M O F and I S O 20000.
ITIL is framework which consists a set of good practices for IT service management, that focuses on aligning IT services with the needs of business.
ITIL contains detailed process descriptions, flows, success factors, metrics and implementation guidance that organizations can adapt to work in their environment.
The ITIL framework can help organizations establish and improve their overall IT Service Management capability, increase alignment with the business, maximize and demonstrate value to the business.
It focuses on delivering IT services to the company.