Learn about ISO/IEC 20000: IT Service Management Associate Bridge from GogoTraining
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The Associate Bridge course focuses on the Service Management System (SMS) -- internationally accepted requirements for managing Service Management initiatives. These requirements, briefly covered in ITIL, are clearly documented and supported in the standard. Additionally, this course will focus on the similarities and differences between ISO/IEC 20000 and ITIL processes as well as the benefits of deploying the PDCA model.
The Associate Bridge course allows one to fast-track into the study of ISO/IEC 20000. Recognizing the student who has already gained a Foundation Certificate in ISO/IEC 20000 and who has earned at least two (2) ITIL® Practitioner (v2) or Intermediate (2007/2011) certificates, the requirements of the Associate certificate in ISO/IEC 20000 have been reduced.
In order to qualify for the exam, you will need to purchase and have successfully completed two (2) Practical Assignments: assignment in planning the provision of services and assignment in measuring, monitoring and reporting on the provision of services. The course teaches to the current standards: ISO/IEC 20000-1 and SO/IEC 20000-2:2012.
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