The Hub Series 2021 - Online Session 3
Last week we wrapped up The Hub Series 2021 with the third and final session How are customers shaping the future of payments?
With a focus on the end users of payments, the session was full of thought-provoking ideas and insights around keeping customers at the heart of what we do. The session covered a range of aspects on the topic from what businesses are seeing in terms of customer trends and demands, to how these forces are shaping which opportunities the payments industry should be focusing on next.
Our speakers for the session were international keynote and global thought leader in the field of customer experience, Steven van Belleghem. This was followed by a panel of payment experts: Gerard Creamer (Head of Payments, Trade Me), Ollie Hitchcock (Head of NZ, Klarna), Amrit Chaitanya (Head of Market Development – New Zealand, Wpay), Lucy Jezard (Head of Issuing, Mastercard New Zealand) which was facilitated by Rose-Marie Nathan.