Programmatically Trigger an WhatsApp AI Agent using Node.js
In this video, we show how to programmatically trigger a WhatsApp AI Agent using Node JS with Plivo. You’ll build a customer support agent that can respond to common banking queries on WhatsApp, such as account information, transaction questions, and card-related issues.
We start by creating an HTTP-triggered WhatsApp AI Agent in Plivo’s Vibe Agent Builder and defining how it should verify user identity and provide the right support during a conversation. Then we walk through the API Request trigger, where Plivo generates the endpoint, authentication credentials, and payload schema your backend will use.
You’ll see how to generate a ready-made Node JS snippet, test it locally, and trigger the agent whenever a customer starts a WhatsApp support conversation. By the end of the video, your Node JS application will be able to activate a WhatsApp AI Agent on demand and support customers seamlessly on WhatsApp, without manual intervention.