Tech support | Wikipedia audio article
This is an audio version of the Wikipedia Article:
https://en.wikipedia.org/wiki/Technic...
00:01:08 1 Coverage of support
00:01:47 2 Categories of technical support
00:01:58 2.1 Call in
00:02:25 2.2 Block hours
00:03:09 2.3 Managed services
00:04:02 2.4 Crowdsourced technical support
00:04:27 3 Self-help
00:05:04 4 Outsourcing technical support
00:06:40 5 Multi-tiered technical support
00:07:42 5.1 Tier 0
00:08:07 5.2 Tier 1
00:11:22 5.3 Tier 2
00:13:42 5.4 Tier 3
00:16:08 5.5 Tier 4
00:16:47 6 Remote computer repair
00:18:24 7 Scams
Listening is a more natural way of learning, when compared to reading. Written language only began at around 3200 BC, but spoken language has existed long ago.
Learning by listening is a great way to:
increases imagination and understanding
improves your listening skills
improves your own spoken accent
learn while on the move
reduce eye strain
Now learn the vast amount of general knowledge available on Wikipedia through audio (audio article). You could even learn subconsciously by playing the audio while you are sleeping! If you are planning to listen a lot, you could try using a bone conduction headphone, or a standard speaker instead of an earphone.
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Speaking Rate: 0.8744717859493553
Voice name: en-US-Wavenet-F
"I cannot teach anybody anything, I can only make them think."
Socrates
SUMMARY
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Technical support (often shortened to tech support) refers to services that entities provide to users of technology products or services. In general, technical support provide help regarding specific problems with a product or service, rather than providing training, provision or customization of product, or other support services. Most companies offer technical support for the services or products they sell, either included in the cost or for an additional fee. Technical support may be delivered over by phone, e-mail, live support software on a website, or other tool where users can log an incident. Larger organizations frequently have internal technical support available to their staff for computer-related problems. The Internet can also be a good source for freely available tech support, where experienced users help users find solutions to their problems. In addition, some fee-based service companies charge for premium technical support services.