Call Management & Analytics for Quick-Service Restaurants | Ooma Enterprise: Country Communications
Country Communications of Toronto, Canada, delivers powerful custom solutions to a broad range of business customers. For franchise owners of an international chain of pizza restaurants, Country Comm teamed with Ooma Enterprise to automatically route customer calls away from individual restaurants to a third-party call center whenever all lines at the locations were busy or didn’t answer within a set number of rings, reducing abandoned calls and bolstering the bottom line. Call records and recordings are stored in a Country Comm database and the data is tapped to generate productivity reports for franchise owners. Country Comm CEO Glen Simon says this solution is now in place at 600 restaurants in the United States and Canada with a total of 1,500 phone lines. Learn more about Ooma Enterprise at https://www.ooma.com/enterprise-commu...