Pega Platfor automatically tracks actions performed, for example, tracking which operators worked on a case and when. By default, Pega Platform maintains a history of actions performed on cases (Work- instances), such as when the case status changes, when the case is routed to an operator, or when the time to execute a service-level agreement expires.
You can enhance this capability by using field-level auditing. Field-level auditing enables you to monitor changes to important data values in your cases. From a security perspective, it is useful to track modifications when sensitive data is involved.