Oscar Fernandez of OF Group discusses their operational transformation and shares actual metrics from implementing DocUnlock's entry writing software.
What's covered:
How automation lets teams focus on customer requirements changes, training, consulting, and relationships instead of manual processing
OF Group's results: 79% of operations now run through DocUnlock
Why they completely restructured their business processes around the software
The reality check: "It's not easy. If it were easy, everybody would be doing it now"
Oscar emphasizes this is now "part of the basics" for their operation—not an add-on or nice-to-have, but fundamental infrastructure.