Making a List and Checking It Twice: How Modern Support Teams Plan for the Holidays
The holiday season is often the busiest time for most support teams.
Many companies run their biggest promotions over the holidays, which drive greater support volume. Yet the holiday season is also a time when team members take much needed time off to celebrate with loved ones and recharge.
In this webinar, you'll hear support leaders from The Farmer's Dog, Pirate Ship, and Looker share their strategies in keeping customers and their team members happy during the busy holiday season.
During this discussion, we'll cover:
How to forecast support volume for the holidays
Different ways to staff the team during holidays
Managing time off requests from team members
Dividing responsibilities among the CX leadership team
This webinar is sponsored by Assembled, which is building workforce management for modern support teams. To learn more, please visit www.assembled.com.