Information Technology Infrastructure Library | ITIL Certification | Introduction to ITIL | Part 1
Information Technology Infrastructure Library | ITIL Certification | Introduction to ITIL | Part 1
Topic discussed in this video-
1.What is ITIL?
2.Aim.
3.ITIL V3 approach.
The important modules in ITIL Foundation are:
1. IT Service Strategy
2. IT Service Design
3. IT Service Transition
4. IT Service Operation
5. Continual Service Improvement
4.Key concept.
1.Service management.
2.Process.
3.RACI Model
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