HOWTO: Configure Cortex to log to the database and share the logs with Support

Опубликовано: 16 Июнь 2026
на канале: Synapse Software
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In this video, I show how to enable the new "log to database" feature in Cortex 1.7 and share those logs with our support team.

This requires that you have configured Cortex to write to the database, either a separate schema (   • HOWTO: Configure a SQL user to have read-w...  ) or a completely separate database (   • HOWTO: Configure Cortex to use a SEPARATE ...  ).

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MORE INFORMATION ON CORTEX
Documentation: https://docs.thoughtcolony.com
Demo: https://archives-demo.thoughtcolony.com
Contact me: [email protected]
Schedule a time: https://cal.com/brian-parks/30min
Download a trial: https://releases.thoughtcolony.com

About Synapse Software: https://synapsesoftware.com