Six Bad Practices of Root Cause Analysis
Not every root cause analysis program will spark real improvements.
Well-intended habits can harbor blame and bias, which will lead to ineffective (or even counterproductive) corrective actions.
Join Ken Reed to learn which practices to avoid.
Timestamps
00:00 - 00:44 Introduction
00:45 - 02:19 Starting with Corrective Actions
02:20 - 04:08 Poor Data Collection
04:09 - 05:49 Shallow Root Causes
05:50 - 07:50 Allowing Bias in the Investigation
07:51 - 12:07 Ineffective Corrective Actions
12:08 - 19:29 Assuming We Know Everything
19:30 - 20:24 Where to Learn More
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