Observe and analyze an improved process of a patient checking in for a doctor’s appointment. Apply Lean Six Sigma analytical tools including waste analysis, root cause analysis, process observation, time observation, value analysis, process cycle efficiency, error proofing, Poka-Yoke, and mistake proofing. This video provides process times for each step and total lead time for the improved process.
To view a version of this process without timed steps, please visit: • Identify Waste & Error Proofing - Lea... . To view the current state version of this process, please visit: • Identify Waste & Error Proofing - Lea... and the future state process: • Identify Waste & Error Proofing - Lea... .
More information on the University of Michigan Lean Six Sigma programs can be found at https://nexus.engin.umich.edu/six-sig....