💡 Elevate Your Power BI Skills with This Call Center Dashboard Tutorial
In this video, I walk you through a powerful Call Center Dashboard built with Power BI, using real-world call center metrics to showcase actionable insights.
Here's what you'll see:
✅ Overview Page with key KPIs like Number of Calls, Resolution Rate, Avg. Talk Duration, and Avg. Speed of Answer – all with min/max highlights and trends
✅ Donut chart showing Answered vs Unanswered calls
✅ Hourly traffic matrix identifying peak times, weekdays, and periods
✅ Satisfaction Rate and Top Performer highlights
✅ Agent Performance Page using the New Card visual to display individual KPIs and agent photos
Whether you're a data analyst, Power BI developer, or team lead, this dashboard will help you turn call center data into actionable intelligence.
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👉 get the data here: https://drive.google.com/drive/folder...
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