How DaaS simplifies the logistical challenge
A year ago, we encountered a prospective customer in the BPO industry, an environment known for its scalability and elasticity. With the addition of a new client, they needed to rapidly hire many new agents, each requiring a provisioned laptop and device.
The BPO's four-week training program saw an astonishing 80% attrition rate, making device reclamation a logistical nightmare. Some were even concerned that employees were simply taking the job to acquire the devices.
The solution? In this video, Kevin Sullivan, Director of Solutions Engineering, explains how Desktop as a Service (DaaS) simplifies the remote agent setup while maintaining stringent security and compliance standards
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