Google's Government Documents and Services Policy (2026 Step-By-Step Guide)
Does your business help people access government documents or services like passports, immigration filings, driver's licenses, or official IDs?
Google's Government Documents and Services policy is one of the most misunderstood in the Google Ads ecosystem, and a violation can get your account suspended without warning.
In this step-by-step 2026 guide, John from StubGroup breaks down exactly what this policy covers, who it applies to, and how to bring your account into full compliance.
In this video:
What Google's Government Documents and Services policy actually prohibits
Which industries and business types are most commonly affected
The key compliance requirements to run ads in this space
How to submit for Google certification (if required)
Why Google keeps disapproving ads even when you're certified
Whether you're a document preparation service, an immigration consultant, or any business adjacent to government services, this guide will help you navigate Google's rules and keep your ads running.
🎬 Chapters
0:00 Introduction
0:43 What Is Google's Government Documents & Services Policy?
1:00 The 4 Categories This Policy Covers
2:08 Category 1: Actual Government Providers
2:42 Category 2: Authorized Non-Government Providers
6:25 Category 3: Regional & Business Exclusions
7:45 Category 4: Businesses Outside the Policy (Still Getting Disapproved)
11:32 Frequently Asked Questions
11:40 How do you know if you've been certified or your exclusion request has been accepted?
12:35 Why does Google say my ads are limited when I have gone through certification?
13:05 Why does Google keep disapproving my ads?
13:45 Why is Google approving some of my ads and disapproving others?
14:17 Can I change my ads?
14:49 Do I have to certify a subdomain?
15:22 How StubGroup Can Help
Get our free guides to fixing Google suspensions → https://stubgroup.com/stubgroup-googl...
Hire the experts to fix your Google suspension → https://www.stubgroup.com/how-to-reve...
Google's Government Documents and Services Policy → https://support.google.com/adspolicy/...
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