Basic workflow - Feedback (forms)
Your contact with your client doesn't end when you submit the work, deliver the product or get paid.
In fact, if you are wise, you will understand the value of the customer lifetime value.
It costs less to retain existing customers than it does to acquire new ones.
The best way to retain clients, make sure you're doing your best and learn what to improve is to get feedback. And the best way to get feedback is using a form.
Ask what worked and what didn't.
Where do you need to improve and what can you brag about next time.
Get recommendations and testimonials for your website and social media.
Use a form that you can send to your clients automatically. Then have that form feed into a spreadsheet where you can analyze the data and see if you are measuring up to the goals you set for yourself.
There are some great tools for forms out there.
Google forms is free and you can do some pretty complex stuff with it.
It's biggest limitation is that you are very limited in the design.
But otherwise it's a great tool to use. It also exports your responses to a spreadsheet that you can then analyze and manipulate.
A step up from that is Typeform.
This tool has a free option that's not bad. But it's limited to 6 questions and no question logic unless you upgrade - and then it's one of the best tools out there.
The upside to this tool is that you can design it quite a bit, which is great for branding. It gives a great user experience for your clients. And of course, it has some great integrations that are very useful as well.
Want to take it even further?
There are now tools to create forms based on video. Responses can be written or in video format as well.
As always, find the tool that works for you and start collecting feedback to improve and simplify your workflow.
UPDATE: since this clip was recorded and produced, I have discovered that JotForm is one of the strongest form tools out there and can be used for SOOO much
#makelifeeasier #simplifyyourworkflow