Free Download Support tickets system for MailWizz EMA
www.muhammaduzair.com/projects
Support tickets system for MailWizz EMA
This extension adds a simple yet powerful support tickets system for your MailWizz EMA powered application!
FEATURES
Support tickets and ticket replies management - Support tickets departments management
Support tickets priorities management
Ability to decide whether to offer support only for certain customer groups
Assign users to departments for a fine graned notification system
Allow users to create support tickets for customers
Allow customers to create support tickets
Allow customers to rate user replies to tickets and the timeframe they are allowed to do it
Email notifications for users and customers when new ticket is created or new reply added
Automatically close inactive support tickets after a defined period of time
Automatically assignment of users to support tickets so that two users don’t answer same ticket in same time
Ability for users/customer to close tickets when leaving replies
Smooth integration with Mailwizz transactional emails feature
INSTALL in a few easy steps
Login in the backend of your MailWizz EMA powered website and navigate to Extensions menu.
Hit the upload button and select the extension archive and upload it.
Enable the extension then click on it’s title to go to the extension page from where you can input your details.
CONFIGURE the extension (after the above steps)
After the extension is enabled, a new menu item will be shown in the left-side sidebar, that is “Support tickets”.
Clicking on the menu item followed by the Settings sub-menu will get you on the extension settings page.
REQUIREMENTS
Mailwizz EMA = 1.3.4.5
CHANGELOG and UPGRADE
Please see the _info folder inside the archive.